Shipments
SHIPMENTS IN ITALY: FREE FOR ORDERS OVER 180€
Shipping costs are Free for orders with amount of or more than € 180,00 Including, except for all Japanese products. For orders of less than € 180,00 VAT included and for Japanese products with any amount, shipping costs amount to € 12,00 Including VAT. Orders are currently shipped in 1/2 working days with products in stock, and 3/4 days for orderable products. Delivery on Saturdays, Sundays and public holidays is excluded.
SHIPMENTS IN ITALY: FREE FOR ORDERS OVER 200€
Shipping costs are Free for orders with amount of or more than € 200 Including, except for all Japanese products. For orders of less than € 200 VAT included.
Below the figure of € 200 VAT including shipping costs € 8.
Choosing the option "GLS shipment" it will not be possible to return to the promotion of free shipping even exceeding 200€ as it is a service ALWAYS INSURANCE up to a maximum order value of 1500€.
Orders are currently shipped in 1/2 working days with products in stock, and 3/4 days for orderable products. Delivery on Saturdays, Sundays and public holidays is excluded.
Orders with JAP products, however, could be shipped in 1/2 working days for all products available in stock, and 2/3 weeks for restock products ofRight from the Japanese warehouse.
The INSURANCE NOT is part of the promotion "free shipping more than 200€".
Choosing the guaranteed shipping service BRT or GLS accept Always the package with reserve.
EXTERNAL SHIPMENTS
Finally, shipments to some European countries are available: Spain, France, Portugal, Netherlands, Austria, Slovenia, Belgium and Croatia.
The cost of shipping traced with DPD (BRT in Italy) is 25€.
We are working to increase the availability of shipments to new countries!
WHAT HAPPENS IF THE CORRIER DOES NOT RETURN TO DELIVERY YOUR PACKAGE
If the courier has not found you at home, he will make a new attempt at delivery the next working day.
WHAT HAPPENED IF THE PACK WAS DAMNED?
If the package arrives damaged, always accept the package with reserve so that you can safeguard the content as much as possible and so that you can help us to report the problem to our couriers.
Accept a damaged package without reservation, without insurance, removes any liability the couriers and the shop for such damage.
We strongly recommend to our customers the use of an INSURED shipment to protect both sides 100%. In case of "standard" shipping we will try to meet the customer within the limit of our possibilities but with the awareness, by the customer, of having chosen a cheaper service, which could NOT protect it in the event of ANY DAMAGE or STRAIGHT of the package.
Make sure that the content is actually well packed so that you can help us figure out what might have happened (damages on the way or something)! The Nerdini Shop devotes much time and love to protect your products as much as possible!
Insured Shipping:
To all our customers we advise for further protection and safety on the conditions of the package, to choose at the time of the checkout the entry Insured Shipping with an equal cost 15€ (MAX cost of order 650€, over this amount you will be contacted to add a difference additional cost appropriate to your amount). This service ensures that if the package is damaged, the customer will be fully refunded of the amount of the damaged products. Detailed photos and videos of the external package and damaged products will be requested and will then be shared with the Corriere BRT.
In case of damaged package without the service of SSecured pedition, if accepted subject to reservation, The Nerdini Shop will contact you immediately by phone (after reporting the problem by the customer) to agree with a partial discount code, usable for the future purchase.
In case, however, the package was accepted despite the damage, you will still be contacted after making the report but the whole thing would be more difficult, as mentioned before, to understand the reasons and therefore, more difficult to find a solution.
Packs shipped from I Nerdini Shop always have "key" elements that will help you to understand if the pI'm sorry. It is always used: yellow/black anti-tampering scotch, "nerdini logo" adhesive in the center of the scotch, brown scotch on the sides of the box closure, thank-you note inside the package.
If the package were to present the "BRT" scotch or any other courier scotch (e.g. GLS, SDA etc.), you must accept the package with reserve because closed by couriers as it most likely arrived with damaged or tampered with box during the journey.
In case of damaged parcels it would be appropriate to open it directly in a video (not open the package first to check but it would be necessary to open it directly via video). In this way the company can prove to the courier how successful.
The Nerdini Shop will always look for the best solution for its customers.
We always choose with the utmost care the products to be shipped to our customers. We do NOT ship damaged products as we have a "line" dedicated to customers "not caring" for any defects of external boxes, which we always carry in the various fairs of the comic book in which we attend.
CHANGE DELIVERY ADDRESS
You can change the delivery address only if it is still waiting for payment or if it has not yet been processed by contacting the assistance via email. Unfortunately for logistical reasons it will not be possible to change the address once the order has been processed or delivered to the courier. So before sending the order make sure it is filled out correctly and that is exactly where you want to get the package!
MANAGEMENT OF JAPAN AND AMERICAN PRODUCTS
All JAP and USA products (Japanese/American) are managed differently from the English (TCG for example) and Italian, cause different warehouse. This means that for these products we cannot guarantee the shipment in 24/48h. It could be 2-4 working weeks but all with the maximum possible safety and protection, as our usual quality and responsibility.
Japanese and American products are in continuous supply, for this reason there will often be the item "available". In case of exhaustion in the warehouse, it will be necessary to wait for the material time for shipment from Japan or America to our warehouse (usually about 2-4 weeks).
Shop.inerdini takes care in any case of notify promptly customers of the delay/advance, as soon as this information is officially made certain by the suppliers with appropriate communication.
Japanese and American products do NOT have additional costs to those shown on our website. There will be no additional customs or other costs. The price shown is the actual cost that the customer will pay.
