FAQ
HOW DO PRODUCTS LABELS WORK?
Each product shall have a coloured label which may be: GREEN, ARANCION, YELLOW, BLUE, RED.
Label GREEN means that the product is available in stock or available from the supplier. If it were in stock, the shipment would take place within 24/48h. If it were available from the supplier, within a few days it would arrive at our warehouse and then immediately shipped to the customer.
Label ARANCION means the product is in PRE-ORD. The release date is often written on the label. In cases where only "IN PRE ORDER" is indicated, without date or period, it means that the supplier/producer has not yet defined an indicative/precise date for exit.
Label Yellow means that the product is present by the supplier but to be ordered. In such cases it means that the supplier must order it from the manufacturer. The timing for arrival at our warehouse could also be 10 working days, as maybe just a few days.
Label BLU means the product is coming to our warehouse. This label is present mainly in products ordered in pre-order and that, indeed, are coming to the office.
Label RED means the product is out of stock. When a product is out of stock it is not possible to buy it, even in back-order. We strongly recommend that you create an account and insert the sold out products you want into a wishlist (can be created and used ONLY after creating an account).
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How do I create a Wishlist?
To create a WISHLIST you need to create an account and log in.
Once you have accessed your account, just search for the product you want and click on "CUORICINO". You can create public or private wishlists, whatever you want.
When do my products come in advance?
Each pre-order product has its own release date and availability. To learn more about pre-order products we recommend you to consult our dedicated page by clicking here!Â
WHAT HAPPENED IF A DANGEROUS PACK came?
If you get a damaged package, we recommend you consult our page dedicated to this topic by clicking here!Â
WHAT PAYMENT METHODS CAN I USE?
In our shop you can buy by credit card, debit, paypal, paypal 3 months, bank transfer, Klarna and by means of deposit (30% of the total requested at the time of order, the remaining within 30 days of the day on which the order was placed). For more details, please consult our page dedicated to this topic by clicking here!Â
How does this work?
All customers with an account have the possibility to proceed with the purchase paying ONLY 30% of the total order. The remaining within 30 days of the day on which the order was placed.
The use of the deposit is only available for products in PRE-ORDINE. If used for available products, you will be contacted to inform you of the availability of these and then, for the final balance.
You can make the balance at any time. Just go to the area of your account and see all your orders partially sold.
DO JAP PRODUCTS HAVE COSTS OF CUSTOMS OR EXTRA TO THOSE VISIBLE?
Japanese products do NOT present additional costs from those shown on our website.
They will NEVER have additional costs, nor customs, nor any other costs!
Shipping for these products is 8€.
For more details, please consult our page dedicated to this topic by clicking here!Â
How far will I get my order?
For the timing of the shipments and your orders, we advise you to consult our page dedicated to this topic by clicking here!Â
We also advise you to contact us on WhatsApp or Instagram.
WHERE CAN I SEE FEEDBACK AND REVIEWS?
You can find lots of feedback and reviews on TRUST PILOT, CARD MARKET and on our profile INSTAGRAM.
IN WHAT SOCIAL CAN I FIND YOU?
You can find us on CARD MARKET , up INSTAGRAM, up WHATAPP and up YOUTUBE!
